This series of articles provides the reader with an introduction to the ITIL® Version 3 (V3) Service Lifecycle for Application Support. It describes how Application Support Life Cycle processes aligns with ITIL V3 and can be used to manage Application Support services. This series is based upon a proven history us using this ITIL Life Cycle Approach for 20 years to managing the Application Support function. This series of articles will provide a clear road-map for implementing ITIL V3 Service Management for Application Support
This is Vol-1 in a series of articles which we hope will help you dramatically improve the quality, performance of the application support service while reducing costs from 30 to 40%
This should be put on your professional improvement reading list if you have anything to do with the Application Support function within the IT organization.
Stay tuned for VOL-2 coming soon !!!
ITSM Application Support Guru