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“VCO” Requirements for Improving the Value Delivered by IT

February 14, 2016 • Application Support, CIO, General ITIL Discussion, IT Outsourcing and ITIL, ITIL V3 for Application Support

When necessary the process implementation phases of “Visibility, Control and Optimization (VCO)” can overlap and need not necessarily be done serially  – as standard processes are being implemented they may also be customized based on specific needs and the environment.  Phased process change management (VCO) needs to be approached from an objective standpoint based in data collected, and lessons learned, not on personal likes/dislikes.

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