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Posts Tagged ‘ITSM’

  • IT SERVICE MANAGEMENT AND ITIL

    April 28, 2016 • IT Service ManagementComments (0)

    The flagship standard for ITSM is the United Kingdom’s Information Technology Infrastructure Library (ITIL).  ITIL provides a systematic approach to the provision and management of IT services, from inception through design, implementation, operation, and

  • IT SERVICE MANAGEMENT AS A SOLUTION

    September 30, 2015 • IT Service ManagementComments (0)

    IT Service Management (ITSM) is primarily known as a process and service-focused approach to IT Management.  Its primary objective is to align IT services with the business and to improve the quality and cost-effectiveness of IT services.  ITSM is a

  • REASONS TO ADOPT AN ITSM STRATEGY

    September 22, 2015 • UncategorizedComments (0)

    In an Audio Teleconference, sponsored by Gartner on July 1, 2004, Gartner noted that “ITIL is being adopted in ever larger numbers of IT organizations as a framework for IT Service Management process definition and structure.”  As a result, IT

  • Tracer – CAI’s IT Service Management Tool

    November 3, 2011 • FeaturedComments Off on Tracer – CAI’s IT Service Management Tool

    “CLICK ON THE LINK ABOVE” Tracer, CAI’s Application Support Service Management tool is the single point of integration for all IT Service Management (ITSM) processes, SLA performance goals, operational data and service operations reporting.