MENU

Posts Tagged ‘ITIL Management’

  • CAI – Computer Aid, Inc. |

    November 3, 2011 • FeaturedComments (1)

    Computer Aid, Inc. (CAI) a US based software services company with 35 regional offices throughout the Northeastern US, Asia Pacific  and Sydney Australia . CAI has a 20 year history reducing its client’s application software maintenance costs by at...

  • ITIL V3 Application Support Book

    November 3, 2011 • FeaturedComments (1)

    “ITIL V3 Application Support”  provides the reader with an introduction to the ITIL® Version 3 (V3) Service Lifecycle and Computer Aid, Inc.’s (CAI) Application Support Lifecycle. It describes how CAI’s Application Support Life Cycle...

  • Tracer – CAI’s IT Service Management Tool

    November 3, 2011 • FeaturedComments Off on Tracer – CAI’s IT Service Management Tool

    “CLICK ON THE LINK ABOVE” Tracer, CAI’s Application Support Service Management tool is the single point of integration for all IT Service Management (ITSM) processes, SLA performance goals, operational data and service operations reporting....