Posts Tagged ‘IT Support Services’

  • ITIL V3 Service Life Cycle

    January 17, 2016 • ITIL V3 Life CycleComments (2)

    ITIL defines service management as “a set of specialized organizational capabilities for providing value to customers in the form of services.  The capabilities take the form of functions and processes that are used to manage services over their Lifecyle.


    September 22, 2015 • UncategorizedComments (0)

    In an Audio Teleconference, sponsored by Gartner on July 1, 2004, Gartner noted that “ITIL is being adopted in ever larger numbers of IT organizations as a framework for IT Service Management process definition and structure.”  As a result, IT


    September 14, 2015 • IT Service ManagementComments (1)

    IT Service Management (ITSM) is a process-based management practice that aligns the delivery of information technology (IT) services with the needs of the business by emphasizing outcomes that provide benefits to customers.   IT organizations provide a wide

  • CAI – Computer Aid, Inc. |

    November 3, 2011 • FeaturedComments (1)

    Computer Aid, Inc. (CAI) a US based software services company with 35 regional offices throughout the Northeastern US, Asia Pacific  and Sydney Australia . CAI has a 20 year history reducing its client’s application software maintenance costs by at

  • ITIL V3 Application Support Book

    November 3, 2011 • FeaturedComments (1)

    “ITIL V3 Application Support”  provides the reader with an introduction to the ITIL® Version 3 (V3) Service Lifecycle and Computer Aid, Inc.’s (CAI) Application Support Lifecycle. It describes how CAI’s Application Support Life Cycle