April 28, 2016 • Applying ITIL Phases to Application Support

ITIL V3: Service Strategy Life Ccyle Phase

During Service Strategy, the relationships between the business customer and application support team are identified and defined.  The IT Organization must become familiar with the business needs and goals in order to develop an understanding of how the application support team can achieve the required objectives while minimizing risk of service disruption.

In the Service Strategy phase, the Service Package is produced and is used to define the services and environment that will be managed by the application support team.  The service package also documents the service level expectations for the team as well as the financial plan that is the budget funding the team’s activity.


This phase allows the application support team to understand the following:

  • Services that the application support team will provide
  • User departments and applications that the team will support
  • Cost/risk associated with providing the application support service
  • Capacity requirements for service delivery
ITIL V3 Lifecycle and related material Copywrite by Office of Government Commerce, Norwich, UK, 2007

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One Response to ITIL Life Cycle – SERVICE STRATEGY

  1. Vena Mofle says:

    Nice read, I just passed this onto a colleague who was doing some research on that. And he just bought me lunch as I found it for him smile Therefore let me rephrase that: Thank you for lunch! “We have two ears and one mouth so that we can listen twice as much as we speak.” by Epictetus.

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