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SERVICE STRATEGY (STRATEGY ASSESSMENT) – Vol 6

April 28, 2016 • Wisdom from the ITSM Applicaiton Support Guru

In the Service Strategy phase, the Service Package is produced and is used to define the services and environment that will be managed by the application support team.  The service package also documents the service level expectations for the team as well as the financial plan that is the budget funding the team’s activity.

 

SERVICE STRATEGY VALUE

This phase allows the application support team to understand the following:

  • Services that the application support team will provide
  • User departments and applications that the team will support
  • Cost/risk associated with providing the application support service
  • Capacity requirements for service delivery

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