Description:
This is a list of any unique programs or jobs used to assist in the support of the application. These are specialty programs that may be written in-house by the support staff for this purpose or supplied by a software vendor. These programs or routines are designed specifically to the application’s database. Documenting these programs is crucial to a smooth rotation of application support staff. Most businesses and almost all programmers have Troubleshooting Utilities or personal utility programs. These help identify problem areas, track a particular function or data and identify probable causes or remediation. Many of these are in personal programmer libraries and are only known by them. This section documents those used on a reoccurring basis and how to use them to diagnose or fix a specific problem type.
- Provides understanding of what tools exist to help solve problems when they occur.
- Provides information such as:
- Name of the program, routine, job, utility, debugger, etc.
- Libraries where the Source and executable Components exist
- Brief description of when and how the Component is used
- Sample output for specific problem types and a description of how that output is used to “Troubleshoot” – diagnose and solve – the problem
How is it used?
Most businesses and almost all programmer have Troubleshooting Utilities or personal utility programs. These help identify problem areas, track a particular function or data and identify probable causes or remediation. Many of these are in personal programmer libraries and are only known by them. This section documents the ones which re used on a regular or reoccurring basis and how to use them to diagnose or fix a specific problem type.
Wht is it important?
(1) Provides the applicaiton support analyst a list and the location for all troubleshooting untiities and programs used in supporting the applicaiton. In this way any support analyst in the team can locate and use utililities or programs without having to “re-invent the wheel” or waste time trying to figure out how which utilits are available for this application.
(2) Provides understanding of what tools exist to help solve problems when they occur.
(3) Provides information such as:
- Name of the program, job, utility, debugger, etc.
- Libraries where the Source and executable Components exist
- Brief description of when and how the Component is used
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