AKC17: User and Support Contacts

Description:

Identifies the main user organizations and the primary user contacts for the application. Includes their office locations, mail stops, job titles and telephone numbers. There is also a separate section containing all of the contacts needed for supporting the application such as internal support personnel, suppliers, third party vendors, external support organizations, external interface contacts, EDI contacts, etc. Identifies the main application or power users of the application. These are key contacts for specific user application functions or individuals responsible for interface with the IT support group. Typically these key users help in functional acceptance testing or various approval levels for enhancement requests. They may be the contact person when changes are made to the application production.

Provides understanding of individuals who may need to be notified if system problems arise or when changes are being made to the application.

Provides information such as:

• Internal or External Location of the contact person
• Name of the contact person
• Position or Job Title of the contact person
• Phone and/or pager number of the contact person
• Fax number Address of the contact person
• E-Mail address of the contact person
• Mailing Address of the contact person

How is it used?

Who are the main application or power users of the application. These are key contacts for specific user application functions or individuals responsible for interface with the IT support group. Typically these key users help in functional acceptance testing or various approval levels for enhancement requests. They may be the contact person when changes are made to the application production.

Why is it important?

(1) Identifies key applicaiton users and their contact information;
(2) Provides a list of  individuals who may need to be notified if system problems arises or changes are made;
(3) Identifies application support personnel and their contact information in case they need to be contacted if issues areise from recent changes they made and what they did;

(4) Provides information such as:

• Internal or External Location of the contact person
• Name of the contact person
• Position or Job Title of the contact person
• Phone and/or pager number of the contact person
• Fax number Address of the contact person
• E-Mail address of the contact person
• Mailing Address of the contact person