AKC15: Work Request History and Open Backlog

Description:

Provides a brief history of the requested application changes and enhancements completed during the last 6 to 12 months and a list of the change requests (work requests) either already “in process” or waiting in the priority queue (backlog) for assignment. Provides a list of all enhancements implemented within the last 6 months. This contains the what, who, when, where and why of all recently implemented enhancement requests. If there is an application failure or other type of production problem, a support analyst will look to what has changed recently. This again helps to identify possible problem areas based on recent changes to the application and reduces the fix time.

Provides understanding of recent changes so that, if there are problems, recently modified programs and/or jobs can be examined in order to minimize problem investigation time.

Provides information such as:

• Number assigned to the Request
• Date the Request was received
• Date the Request was completed
• Estimated Hours for the Request
• Actual Hours in which the Request was completed
• A brief Description of what the Request is intended to accomplish

How is it used?

Provides a list of all enhancements implemented within the last 6 months. This contains the what, who, when, where and why of all recently implemented enhancement requests. If there is an application failure or other type of production problem, one of the first places a support analyst will look is what has changed recently. This again helps to identify possible problem areas based on recent changes to the application. Reduces time to fix.

Why is it important?

(1) Provides understanding of recent changes so that, if there are problems, recently modified programs and/or jobs can be examined in order to minimize problem investigation time.
(2) Provides information such as:

• Number assigned to the Request
• Date the Request was received
• Date the Request was completed
• Estimated Hours for the Request
• Actual Hours in which the Request was completed
• A brief Description of what the Request is intended to accomplish