AKC11: Failure History (failure patterns)

Description:

A record of the recent application failures that have occurred. Assists with correlating current failures and those that have occurred in the last 6 to 12 months. Helps the support analyst in analyzing failure history to determine patterns or root cause analysis of an existing failure.

Provides understanding of components that may fail again (based on previous experience) and helps to fix problem quickly by reviewing previous solution(s)

Provides information such as:

• Date and Time the failure occurred
• Job or Online Screen that failed
• Job Step where the failure occurred
• Component that failed
• Failure Code or Error Message if there is no Failure Code (for example, JCL ERR)
• Cause of the failure and a synopsis of the Problem Solving activities that took place to resolve it

How is it used?

Helps the support analyst in analyzing failure history to determine patterns or root cause analysis of an existing failure.

Why is it important?

(1) Provides a list of recent  ”Production Defects” which enables the support analyst to look for trends or help diagnos a current production incident by identifying if a similar incident has occurred in the recent past;

(2) Provides understanding of components that may fail again (based on previous experience) and helps to fix problem quickly by reviewing previous solution(s);
(3) Provides information such as:

• Date and Time the failure occurred
• Job or Online Screen that failed
• Job Step where the failure occurred
• Component that failed
• Failure Code or Error Message if there is no Failure Code (for example, JCL ERR)
• Cause of the failure and a synopsis of the Problem Solving activities that took place to resolve it