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AKC07: Application Component Inventory

Description:

This is a complete source code inventory of the application including all of the online and batch programs, sub-programs, external sub-routines and copybooks that make up the application. Includes a brief overview of each component and identification of special or critical components.

Provides a list of all program or object components within the application or subsystem with ID and English description of its function. This inventory may be broken down by on-line or batch programs, possibly significant component copy books, called sub-programs or sub-routines.

How is it used?

As a component reference for all program components within the application or subsystem with ID and English description of its function, This inventory may be broken down by on-line or batch programs, possibly significant component copy books, and called sub-programs/called sub-routines.

Why is it important?

Provides the support analyst a list of all application components and a brief description if its function. This list sets the boundries of the application system and identifies what is the functional characteristics of each component.

How is it used?

Used as a ready reference for all application components and their functions. They component list can be subdivided into functional types (on-line, batch, communication link routines) this helps the support analyst find components quickly. Other groupings are possible depending on the need of the support team. Consider this knowledge area the inventory of all active components that are currently in production and serving the business.

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IT Support Services Comments

  • Bob Anderson: Daniel, from a certain point of view you are correct. CMMI- DEV deals primarily with software development best practices, the old CMM Level-5 dealt a great deal with defects. However, as you know the ...
  • Bob Anderson: Gunter, there are many possible SLA components and metrics that can be defined for any application software support. First I would recommend that you read this article which I had published in Compute...
  • Bob Anderson: Amiet, I would put it under the "Incident" process and track dates, number of occurrences, how much lost time, cause (who did it). You will need data for management if the practice has to stop. If you...
  • Bob Anderson: Amit, first of all why is the customer powering down the equipment? This should be brought to the attention of management and a very strong note sent to whoever is doing this.  If they are doing it on...
  • Bob Anderson: Mark, it is doubtful that you can fix the problem, it is mainly a management issue. The best you can do is to gather statistics on the backlog of enhancements, the number and severity of incidents, an...

ITIL V3 Application Support Q & A

If you have any question on the blog content or have some specific question on how ITSM & ITIL can dramatically improve performance and reduce the cost of your Application Support service "Ask Bob"
Question :
Answer :
Gunter, there are many possible SLA components and metrics that can be defined for any application software support. First I would recommend that you read this article which I had published in Computer World on "How to create Meaningful IT Support SLA's"  use this link...
Question :
Answer :
Daniel, from a certain point of view you are correct. CMMI- DEV deals primarily with software development best practices, the old CMM Level-5 dealt a great deal with defects. However, as you know the folks who developed the original CMM  were not really initially inter...
Question :
Answer :
Amiet, I would put it under the "Incident" process and track dates, number of occurrences, how much lost time, cause (who did it). You will need data for management if the practice has to stop. If you want to be "proactive" in stopping this practice" you must capture bu...
Question :
Answer :
Mark, it is doubtful that you can fix the problem, it is mainly a management issue. The best you can do is to gather statistics on the backlog of enhancements, the number and severity of incidents, and how many technical support calls from users you get and the average...
Question :
Answer :
Amit, first of all why is the customer powering down the equipment? This should be brought to the attention of management and a very strong note sent to whoever is doing this.  If they are doing it on their own without any instruction to do so and it affects other user...