ITIL V3 Life-cycle Phase Interactions & Outcomes

April 28, 2016 • Application Support, CIO, General ITIL Discussion, IT Outsourcing and ITIL, IT Service Management, ITIL V3 for Application Support

The ITIL V3 Service Management life-cycle is a broad service management model (see below) that can apply to any IT service-related activity.  Computer Aid (CAI) has successfully used a service life-cycle approach to outsourced application support for over 18 years.

The following graphic illustrates how the V3 Service Life-cycle can apply specifically to the application support function. The graphic illustrates CAI’s approach to life-cycle phase interactions and outcomes when implementing an application support team.


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