MENU

Service Operations (Work & Resource Management)

Tracer provides each person on the support team with a “dashboard’ that displays all work tasks assigned to them. Tasks are identified by work event type and are highlighted with a colored indicator that indicates the “performance status” (green, yellow, red) of that task. The performance status is linked to a specific service metric for that work event type that was defined within the Service Level Agreement.

Green – within service guidelines

Yellow – within X hours/days of missing service metric

Red – the service metric has been missed

In this way every team member can easily identify any task that is getting close to or has missed a service metric guideline. This is also an invaluable aid to the Team Leader in escalating a performance issue or changing work priorities.

4d - Service Operations_a

4 Responses to Service Operations (Work & Resource Management)

  1. Having read this I believed it was really informative. I
    appreciate you spending some time and effort to
    put this information together. I once again find myself personally spending way
    too much time both reading and commenting.
    But so what, it was still worthwhile!

    Feel free to visit my page: php project management software

  2. Josh says:

    It’s remarkable to visit this web site and reading the views of all friends on the
    topic of this article, while I am also zealous of getting know-how.

  3. I conceive other website proprietors should take this website as an example , very clean and fantastic user friendly style and design.

Leave a Reply

Your email address will not be published. Required fields are marked *