AKC01: System Overview

April 28, 2016 • Application Support, CIO, General ITIL Discussion, IT Outsourcing and ITIL, ITIL V3 for Application Support

Describes the application’s primary purpose to the users. It then describes the main business functions within the application, and provides a graphic representation of the application and its business environment.

Click here to continue reading on how it is used and why it’s important.

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