Staying a step ahead: Measuring your project effectiveness using the LEADING indicators (instead of the lagging) “75% of IT organizations have little oversight over
Bob, there are allot of very interesting ideas you have on your website and am interesting in learning more. Due to the size of the process map labeled #3c CAI Standard Process
What phases of the ITIL V3 life-cycle are most appropriate for existing application services?
I see in your blog that there is a ITSM tool called Tracer, can you explain how it is used to help manage an application support team and help to lower support costs?